Emergency Medical Services (EMS) System Design

Emergency Medical Services (EMS) System Design

Smarter, Faster Emergency Response

Working with state authorities, we developed a practical EMS model featuring a 24/7 call centre, intelligent dispatch algorithms, standardised triage scripts, and referral routes linked to facility readiness.

Clear SOPs guide every step, from scene management to transport and hospital handover while a comprehensive training package keeps crews and hospitals aligned. Analytics track response times and outcomes to drive continuous improvement.

EMS dispatcher dashboard showing call centre, active ambulances, and response time analytics

The Problem

  • Emergency response is fragmented and often delayed by unclear communication.
  • Lack of standard triage and referral protocols slows critical decision-making.
  • Ambulance services and hospitals are not always coordinated effectively.
  • Weak data systems mean limited accountability and poor learning from past cases.

KEY FEATURES

24/7 Call Centre

Toll-free dispatch with intelligent routing algorithms.

Triage Scripts

Standardised protocols for consistent emergency assessment.

GPS Ambulance Tracking

Real-time vehicle location and dispatch optimisation.

Hospital Handover

Seamless referral routes linked to facility readiness.

Response Analytics

Tracks response times and outcomes for continuous improvement.

Toll-free dispatch, triage scripts, GPS-enabled ambulances, and hospital handovers. An end-to-end EMS blueprint designed to cut response times and save lives.

EMS Blueprint

OUR TRUSTED PARTNERS

National Primary Health Care Development Agency
Federal Ministry of Health
Nigeria Centre for Disease Control
Gates Foundation
FP2030
UNICEF
The World Bank
Gavi, The Vaccine Alliance
Pathfinder International
Speak Up Africa
CMS Health Insurance Management Information System
Nigeria

CMS Health Insurance Management Information System

End-to-end enrolment and claims for state insurers, faster reimbursements, less fraud and clearer oversight under one secure platform.

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